Shipping policy

Processing & Dispatch

• Dispatch Timeline: All orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding Western Australia public holidays).

• High-Traffic Delays: Please note that processing times may be slightly extended during periods of high order volume.

• Freshness & Packaging: To ensure premium quality, all orders are freshly prepared in batches and vacuum-sealed for transit.

• Operation Hours: Our shipping department operates Monday to Friday, 9:00 AM – 4:00 PM WAST.

Shipping Methods & Delivery Estimates

We ship all orders via Australia Post. You can select your preferred shipping method during checkout:

Express Shipping: 1–3 business days

Standard Shipping: 5–7 business days

Note: Courier services do not deliver on weekends or public holidays.

Delivery & Package Security

• Signature Required: All parcels are sent with a "Signature Required" condition. If you are not home to receive the package, Australia Post will take it to your nearest post office for collection.

• Perishable Item Deadline: Because our products are perishable, you must collect your parcel within 2 business days of its arrival at the post office. We cannot be held responsible for product spoilage or damage if collected after this period.

• Safe Drop Risk: If you choose to enable "Safe Drop" via your tracking link, the parcel will be left unattended. By selecting this option, you accept full risk; West Cape Beef is not responsible for stolen or damaged items, and we cannot offer replacements or refunds.

Delays, Issues, and Undeliverable Orders

• Postal Delays & Damage: West Cape Beef is not liable for unforeseen delays caused by the Australia Post system, nor are we responsible for items that are lost, stolen, or damaged after delivery has been scanned and confirmed. In these instances, claims must be lodged directly with Australia Post by the customer.

• Incorrect Address / Unclaimed Items: If a parcel is returned to our warehouse because it was unclaimed, refused, or provided with an incorrect address, a re-shipping fee will apply. Parcels left unclaimed at the post office are returned to our facility after 5 business days and will be inspected; extra fees may apply.